Our new Customer Service Charter

To help focus our efforts on improving services across the University, we have launched the La Trobe Customer Service Charter. The Charter defines our customers as students, staff, community, partners and visitors, and provides 14 customer service principles to help staff to work together in providing excellent service when dealing with students, staff and other customers.

The introduction of the Charter is part of a broader program of work to improve customer service at La Trobe, and improve perceptions of the University amongst those who interact with us.

Over the last few months, activity has focussed on valuing the work of staff who provide excellent service through the identification of 74 Customer Service Champions, and the introduction of a Feedback Button and Compliment Register on our website and intranet.

Other activities to improve customer service will continue to be implemented over the coming months.