Thinking ahead to 2018

While we wind down for the end of 2017, please take note of a few key administration points in preparation for next year. Statement of accounts Statement of accounts will be automatically generated in mid-January 2018. Public Transport Victoria (PTV) PTV forms will be available for eligible students in early February 2018. Course transfer outcomes…

Choose ethical and sustainable gifts!

It’s easy to choose holiday gifts that are beautiful, useful, and also make a difference to the world. Some tips for sustainable gift buying this holiday season: shop local look for certification like Fair Trade and Cruelty Free get crafty and make a truly unique DIY gift give an experience; a day out, lunch or…

New La Trobe Customer Service feedback button

As part of a new university-wide initiative to improve service experience at La Trobe, a new feedback button has been added to the latrobe.edu.au homepage. The button allows customers (students, staff, community, partners and visitors) to compliment colleagues for their good work, provide feedback on issues with any university service and makes suggestions on how…

Our new Customer Service Charter

To help focus our efforts on improving services across the University, we have launched the La Trobe Customer Service Charter. The Charter defines our customers as students, staff, community, partners and visitors, and provides 14 customer service principles to help staff to work together in providing excellent service when dealing with students, staff and other…

Probiotics study: share your experiences and beliefs

La Trobe postgraduate researcher Jacqueline Anderson is leading a new research project on probiotics, in collaboration with Alfred Health and Monash Health. The Probiotics Study will explore the use and beliefs of probiotics and prebiotics by adults in the general Victorian population. The survey study is part of a larger project exploring probiotic and prebiotic…

Closure of Therapy in the Agora

Therapy retail outlet, located on the ground level of Agora West, will be vacating on Friday 17 November. The good news for students is we’re repurposing the space to include a Student Lounge and Communal Kitchen. Refurbishment works will take place over the semester break with the new space being available for students’ use in…