La Trobe University Customer Service

La Trobe University’s Customer Service is in no hurry to slow down with a number of exciting initiatives underway all aimed at increasing student satisfaction underpinned by staff satisfaction. As a result of the new online feedback button created last year over 390 customer service champions were recognised and 514 compliments, suggestions and issues were…

Credit for prior study – new advanced standing online form for domestic students

We have a new online form for domestic students wishing to apply for advanced standing. The online form will automatically create an ASK LaTrobe incident so we can track the application and ensure it is processed in a timely way. You will also receive an acknowledgement email when you submit the advanced standing application. You…

Thinking ahead to 2018

While we wind down for the end of 2017, please take note of a few key administration points in preparation for next year. Statement of accounts Statement of accounts will be automatically generated in mid-January 2018. Public Transport Victoria (PTV) PTV forms will be available for eligible students in early February 2018. Course transfer outcomes…

Choose ethical and sustainable gifts!

It’s easy to choose holiday gifts that are beautiful, useful, and also make a difference to the world. Some tips for sustainable gift buying this holiday season: shop local look for certification like Fair Trade and Cruelty Free get crafty and make a truly unique DIY gift give an experience; a day out, lunch or…

New La Trobe Customer Service feedback button

As part of a new university-wide initiative to improve service experience at La Trobe, a new feedback button has been added to the latrobe.edu.au homepage. The button allows customers (students, staff, community, partners and visitors) to compliment colleagues for their good work, provide feedback on issues with any university service and makes suggestions on how…

Our new Customer Service Charter

To help focus our efforts on improving services across the University, we have launched the La Trobe Customer Service Charter. The Charter defines our customers as students, staff, community, partners and visitors, and provides 14 customer service principles to help staff to work together in providing excellent service when dealing with students, staff and other…